Enreach, the fast-growing European unified communications group, enhances its product offering with the acquisition of Netherlands-based Botsquad, a pioneer in conversational Artificial Intelligence (AI).

This addition brings advanced but accessible chatbot options to Enreach partners and customers across Europe. Botsquad’s technology will be integrated within the Enreach portfolio, with enhancements to the group’s cloud PBX portfolio and contact centre solution.

Beyond text-based chat, Enreach — which is backed by investment company Waterland — will invest in further development of Botsquad’s technology to integrate conversational AI into voice services.